By attending this course, participants will be able to:

• Gain advanced knowledge of AI for customer insights and service excellence

• Improve prediction accuracy for customer needs and future behaviors

• Increase customer satisfaction and strengthen loyalty

• Develop personalized service strategies for competitive differentiation

• Enhance the efficiency of service centers and reduce operational costs

• Support strategic decision-making with data-driven insights

• Explore global best practices and successful regional case studies

• Apply knowledge through hands-on exercises and interactive workshops