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Course Content
Course Objectives
By the end of this course, participants will be able to: Understand the fundamentals of AI applications in customer insights and service excellence Apply data analytics techniques to extract actionable insights on customer preferences Design personalized service strategies across multiple customer touchpoints Use predictive models to anticipate customer needs and behaviors Enhance the efficiency of customer service centers using AI-powered tools Integrate AI solutions with customer relationship management (CRM) systems Measure and evaluate the impact of customer service strategies on business performance Address ethical challenges and ensure data privacy when using customer information
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Day 1: Introduction to AI for Customer Understanding
Day 2: Data Analysis & Insight Generation
Day 3: Enhancing the Customer Experience
Day 4: Tools for Service Excellence
Day 5: Strategic & Ethical Dimensions
Why Attend This Course
Conclusion
Training Course: AI for Customer Insights & Service Excellence
  • Aligning customer service strategies with long-term business objectives

  • Addressing ethical considerations in handling customer data

  • Mitigating bias and ensuring fairness in AI models

  • Evaluating the return on investment (ROI) from AI-enabled customer service initiatives

  • Group Project: Developing a complete AI-driven customer service strategy plan

  • Final Review: Connecting theory to practical applications

 

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